12.2 Impact: Cutover Outage FAQs
Oracle Outage Impact: Cutover Outage FAQs
Q: When is the Outage for Oracle E-Business Suite (EBS)?
A: Tuesday 4/18/2023 (5PM) through Monday 4/24/2023 (8AM)
Q: Will the 3Q Quarter close be completed before the cutover?
A: Yes, the close will be completed on 4/14/2023.
Q: Who was involved in selecting the outage dates?
A: Groups involved in selecting date are: FAR, Strategic Procurement, OTM, OSP, HUIT, Financial Systems Executive Committee and Financial Systems Leadership Group.
Q: How were the outage dates selected?
A: The groups identified above reviewed potential weekend dates from March – June 2023. An analysis on key events and pros/cons was performed for each weekend with a preference to begin new system usage on a Monday.
Q: Will payroll run that week?
A: Yes, there is a payroll in our go-live week. It will run as normal and the interface to the GL will post over the weekend and be available in HART on Monday morning.
Q: Can I continue using my credit card for normal activity (travel, PCard purchases, etc.)?
A: Yes.
Q: What happens if I have to make a critical purchase during the outage?
A: If the purchase is deemed critical you can make the purchase using a corporate or purchasing card.
Q: How will this impact my ability to process reports (PCard Statement and Concur Expense) in Concur?
A: Concur users will still be able to create, submit, and approve Expense and PCard Statement Reports in Concur. Payments and postings to the GL will not occur during the outage.
Q: Can I register for a class that has a costing charge?
A: Yes.
Q: Can I purchase a parking permit during the outage?
A: Yes.
Q: Will my pay from Fieldglass be impacted by the outage?
A: No.
Q: If I submit my time sheet in Fieldglass will my approver see it immediately?
A: No, the approver will not see it until Monday 4/24/2023.
Q: If I approve a time sheet in Fieldglass will the invoice process on the normal schedule?
A: No, the invoice process will be on hold till Monday 4/24/2023.
Q: If you have any questions about Fieldglass who do I contact?
A: If you have any questions, please contact harvard@dzconnex.com.
Q: If I need an eShip shipping label (B2P) what do I need to do?
A: No processing during the outage.
Q: Can I get a Purchase Order created?
A: No.
Q: Can I send a check?
A: No.
Q: Can I send a wire?
A: No.
Q: If I have an urgent business emergency during the outage who do I contact?
A: Please contact the following team and indicate “Urgent” in the email subject field.
Accounts Payable Customer Service
Email: ap_customerservice@harvard.edu
Phone: (617) 495-8500, option 1
Office of Treasury Management (Wire Transfers)
Email: otm_wiretransferinquiry@harvard.edu
Website: Cash Management Office
Concur
Email: concurhelp@harvard.edu
Phone: 617-495-8500, option 2 (Travel & Concur)
Card Services (Citibank)
Email: fad_corporatecard@harvard.edu
Phone: 617-495-8500, option 7 (Card Services)