# 12.2 Impact: Cutover Outage FAQs ## expand\_more **Oracle Outage Impact: Cutover Outage FAQs** Q: When is the Outage for Oracle E-Business Suite (EBS)? A: Tuesday 4/18/2023 (5PM) through Monday 4/24/2023 (8AM) Q: Will the 3Q Quarter close be completed before the cutover? A: Yes, the close will be completed on 4/14/2023. Q: Who was involved in selecting the outage dates? A: Groups involved in selecting date are: FAR, Strategic Procurement, OTM, OSP, HUIT, Financial Systems Executive Committee and Financial Systems Leadership Group. Q: How were the outage dates selected? A: The groups identified above reviewed potential weekend dates from March – June 2023. An analysis on key events and pros/cons was performed for each weekend with a preference to begin new system usage on a Monday. Q: Will payroll run that week? A: Yes, there is a payroll in our go-live week. It will run as normal and the interface to the GL will post over the weekend and be available in HART on Monday morning. Q: Can I continue using my credit card for normal activity (travel, PCard purchases, etc.)? A: Yes. Q: What happens if I have to make a critical purchase during the outage? A: If the purchase is deemed critical you can make the purchase using a corporate or purchasing card. Q: How will this impact my ability to process reports (PCard Statement and Concur Expense) in Concur? A: Concur users will still be able to create, submit, and approve Expense and PCard Statement Reports in Concur. Payments and postings to the GL will not occur during the outage. Q: Can I register for a class that has a costing charge? A: Yes. Q: Can I purchase a parking permit during the outage? A: Yes. Q: Will my pay from Fieldglass be impacted by the outage? A: No. Q: If I submit my time sheet in Fieldglass will my approver see it immediately? A: No, the approver will not see it until Monday 4/24/2023. Q: If I approve a time sheet in Fieldglass will the invoice process on the normal schedule? A: No, the invoice process will be on hold till Monday 4/24/2023. Q: If you have any questions about Fieldglass who do I contact? A: If you have any questions, please contact . Q: If I need an eShip shipping label (B2P) what do I need to do? A: No processing during the outage. Q: Can I get a Purchase Order created? A: No. Q: Can I send a check? A: No. Q: Can I send a wire? A: No. Q: If I have an urgent business emergency during the outage who do I contact? A: Please contact the following team and indicate “Urgent” in the email subject field. **Accounts Payable Customer Service** Email: [ap\_customerservice@harvard.edu](mailto:ap_customerservice@harvard.edu) Phone: (617) 495-8500, option 1 **Office of Treasury Management (Wire Transfers)** Email: [otm\_wiretransferinquiry@harvard.edu](mailto:otm_wiretransferinquiry@harvard.edu) Website: [Cash Management Office](https://otm.finance.harvard.edu/pages/cash-management) **Concur** Email: Phone: 617-495-8500, option 2 (Travel & Concur) **Card Services (Citibank)** Email: [fad\_corporatecard@harvard.edu](mailto:fad_corporatecard@harvard.edu) Phone: 617-495-8500, option 7 (Card Services)